Privacy Policy

We respect your privacy

Dealer Studio respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

Why do we collect your information?

We'll collect your information for a number of reasons, including:

To respond to enquiries regarding the products and services that we and/or our authorised retailers offer;
to provide and market our products and services;
to administer customer and warranty claims and service and recall campaigns;
to inform you of offers and events and to facilitate and process your ordering of any special offers, products and services;
to meet our legal obligations.

What kinds of information does Dealer Studio collect?

We may collect and hold the following information from you:

Your contact and identification information such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details.
Your vehicle and servicing details including vehicle registration, vehicle purchase details, service appointment bookings.
Your finance details such as financial, insurance or credit information, marital status, employment details and history.
Additionally, we may also collect any other information you provide while interacting with us.

Cookies

We use cookies on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognised by our web server. We use cookies to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. Our website also uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.You can object to the use of cookies through your browser settings. However, this may prevent you from taking full advantage of our website.

We uses Google Analytics to gather statistics about how this website is accessed. Google Analytics uses cookies to gather information for the purpose of providing statistical reporting.

The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google.

Do we disclose your personal information to anybody?

Dealer Studio may disclose your personal information in certain circumstances. We may disclose your personal information to:

our related companies;
the manufacturer of vehicles that we sell;
insurance companies;
credit providers;
state government entities responsible for motor vehicle registrations and driving infringements;
other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses or our live chat service provider) who are generally contract-bound to protect your privacy;
law enforcement bodies such as the police, who seek access to your personal information for law enforcement purposes; and
anyone else to whom you have authorised us to disclose it.

For example: Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information during the registration or transfer of a vehicle, or to an insurance company transacting Compulsory Third Party insurance. We may also disclose your personal information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of the customers vehicle.

How we collect your personal information

Dealer Studio collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy

Is my personal information secure?

Dealer Studio is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Use of Google Services

Our application integrates with Google services to facilitate the display of analytics data and reviews. Specifically:

Google Analytics 4 (GA4): We use GA4 data to provide you with visual representations and graphical views of your website metrics such as user engagement, traffic sources, and conversion rates etc.
Google My Business (GMB): We utilize GMB data to present reviews and business performance insights in a graphical format. This helps you monitor customer feedback and track business performance metrics effectively.

Use and Handling of Google User Data

Our application integrates with Google services to facilitate the management of Google Analytics (GA) and Google My Business (GMB) profiles. Specifically:

Data Collection: We retrieve and store Google user email addresses to facilitate the linking and management of GA and GMB profiles from multiple Gmail accounts. This process enables us to map and display email addresses used for linking profiles, even if these accounts differ from the email used to log in to our platform.
Purpose: This information is used to help you identify which Google accounts have been linked and to streamline the process of adding and managing profiles across different Gmail accounts.
Database Mapping: The retrieved email addresses are securely stored in our database to maintain an accurate record of linked profiles and to enhance user experience by providing relevant account information. We implement robust security measures to protect your data. Access to your email addresses and profile information is restricted to authorized personnel only and secured through advanced authentication protocols.
No Third-Party Sharing: We do not share this Google user data (email address) retrieved for profiles linking with any third parties. Your data is used solely for the purposes described in this Privacy Policy and in accordance with Google’s Privacy Policy

Data Retention and Deletion of Google User Data

We retain your Google user email data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining records to manage linked profiles and provide support related to your account.

You have the right to request the deletion of your data. If you choose to revoke access to our application through your Gmail account settings, you can do it via the Google security Settings or if you request deletion directly in our database , we will promptly remove your email addresses and associated data from our records when requested through our customer support or through below Contact , in accordance with applicable laws and regulations.

Use of Meta Platform Data

Adherence to Meta Platform Terms: We strictly comply with the Meta Platform Terms, including all applicable data policies, and ensure that all data processing activities adhere to Meta’s terms of service and guidelines.
Transparent Use of Meta Services: Our application integrates with Meta platforms (e.g., Facebook) to enable functionalities such as login and analytics. We only process Meta user data for the purposes described in this privacy policy and in accordance with Meta’s terms and privacy policies.
Data Processing Restrictions: We do not process, share, or store Meta user data beyond what is required for the intended functionality of the app. Data is only used for legitimate purposes such as providing services, responding to inquiries, and improving our offerings.
User Data Deletion and Revocation Rights: You have the right to request the deletion of your data that we have collected via Meta platforms. If you wish to revoke access or request deletion, you can do so by adjusting your Meta account settings or contacting us directly. We will promptly delete the data in compliance with Meta’s policies.
No Superseding of Meta’s Policies: Our privacy policy does not supersede or modify Meta Platform Terms, and any inconsistencies between our policy and Meta’s terms will defer to the latter.
Public Availability of the Privacy Policy: Our privacy policy is publicly available and linked in the app settings and any app stores where applicable. We ensure that the privacy policy is current and accessible to all users at all times.
Data Retention and Sharing in Line with Meta’s Policies: We retain Meta user data only for as long as necessary to fulfil the stated purposes, in compliance with Meta’s policies. We do not share Meta user data with third parties unless authorised by Meta and necessary for service provision.
Disclosure to Meta: If requested by Meta, we will provide them with our privacy policies and any related documents to demonstrate compliance with Meta’s Platform Terms and policies.

Can I access the personal information Dealer Studio holds about me?

In line with the Privacy Act, you can request access to any of the personal information we hold about you by contacting Dealer Studio. If you would like to access the information we hold on you, please contact us on (07) 5662 4093 or go to this page.

Opting Out

We will always provide individuals with an opportunity to opt out of receiving direct marketing communications from us. If you have received a direct marketing communication from us and do not wish to receive these communications from us in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to us.

Contact details

If you have questions about our approach to privacy or if you have any further questions regarding this policy please contact us using the details below.

Phone: (07) 5662 4093

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@dealerstudio.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to our Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.